REFUND POLICY

To ensure customer satisfaction, we offer a clear and fair refund policy. Please read the following refund terms carefully to understand your rights and obligations.

1. Refund Request Period
If you are not satisfied with your purchase, you can submit a refund request within 14 days of receiving the product. Refund requests submitted after this period will not be accepted.

2. Refund Conditions
To qualify for a refund, the following conditions must be met:

The product must be unused and in its original packaging and with its labels intact.

A receipt (order number or receipt) must be attached to the refund request.

The returned product must not be damaged or soiled.

3. Refund Process
Contact Customer Support: Please contact our customer service team via email at support@holveca.com or by phone at (865) 427-0577, explaining the reason for the refund and providing your order information.

Product Return: After your refund is approved, you will need to return the product to the designated return address. Return shipping costs are borne by the customer; we recommend using a trackable mailing method to ensure the safe arrival of your package.

Refund Processing: Once we receive the returned goods and confirm that they meet the refund requirements, your refund will be processed through the original payment method. Refunds typically arrive within 5-7 business days of receiving the goods; the exact arrival time may vary depending on the bank's processing speed.

4. Exceptions
The following situations do not qualify for a refund request:

Items older than 14 days.

Opened or used items.

Special offer or personalized items.

5. Refund Status Inquiry
You can check your refund status at any time via email or phone. Our customer service team will provide you with updates as soon as possible.

6. Contact Us
For any questions or assistance, please feel free to contact us:

Email: jeremy1995@holveca.com
Phone: (865) 427-0577

We value your shopping experience and thank you for choosing our products!