FAQ

1. How to place an order?

On our website, you can browse products and select the items you need. After selecting the quantity, click the "Add to Cart" button. After completing your shopping, go to your cart, enter your shipping information and payment method as prompted, and finally confirm your order.

2. How long does order processing take?

Order processing usually takes 1-3 business days, but the exact time may vary depending on product availability and logistics. You will receive an email with the estimated shipping date after order confirmation.

3. How do I track my order?

Once your order has shipped, we will send you tracking information via email. You can use the tracking number to check the order status on the website of our partner courier company.

4. Can I modify or cancel my order?

If you wish to modify or cancel your order, please contact our customer support team as soon as possible. If the order has not yet shipped, we will try our best to accommodate your request; however, if the order has already shipped, you will need to follow our return policy.

5. How to process returns?

For returns, please contact us within 14 days of receiving the goods. Please ensure the product is unused, in its original packaging, and accompanied by proof of purchase. Eligible returns will receive a full refund, except for shipping costs.

6. What payment methods do you offer?

We accept a variety of payment methods, including credit cards, debit cards, and some major electronic payment platforms (such as PayPal). You can choose the payment method that suits you at checkout.

7. How do I handle product quality issues?

If you receive a product with quality problems or that is damaged, please contact our customer support team immediately. Please provide your order number and relevant photos to help us process your issue more quickly.

8. What is your privacy policy?

We are committed to protecting your privacy. You can find our privacy policy at the bottom of the website, which explains how we collect, use, and protect your personal information.

9. How can I contact us?

You can contact us by email at support@holveca.com or by phone at (865) 427-0577. Our customer service team is happy to assist you.

If you have any other questions, please feel free to contact us; we'd be happy to help!